Dear Valued Customer,

Due to the global Microsoft service outage that occurred on November 12, 2026, our Outlook email service is currently temporarily disrupted.

During this period, you will temporarily not receive an order confirmation email after placing an order on our eShop. Please rest assured that your order has been successfully submitted and is being processed normally, with no impact on subsequent arrangements.

To facilitate future follow-up, we recommend taking a screenshot of the checkout completion page showing your order number. If you need to check your order status, please feel free to log in to the "My Orders" section in the eShop or contact our customer service team directly.

We apologize for any inconvenience caused and appreciate your understanding and support!