Manage Linde HKO Account
Open New Account (New Customer)

Follow the steps below to open a new Linde HKO account.

Step 1

Before registration, please prepare the following supporting documents.

Company Account
BR copy
Company chop

Personal Account
ID card and address proof copy

Step 2

Use our online Registration Platform (PPA).

  • Log in to the online Registration Platform
  • Fill in the form by following the instructions
  • Submit the supporting documents
  • Wait for approval and receive your customer number
Register Now

Tutorial

Using the platform for the first time?

  • For companies without a Linde HKO customer account
  • After registering for a platform account, you can submit a new customer application and the required documents online
Read Tutorial

Questions about Account Types & Placing Orders

Cash On Delivery (COD)

You have to pay by cash / cheque upon delivery. Cylinder deposit and the first month cylinder rental will be charged for each new add-on cylinder. Annual cylinder rental will be charged on the first day of the next month if the cylinder is not returned by month end.

Cylinder deposit and pro-rata unused annual cylinder rental will be refunded by cheque in about 4–8 weeks if the cylinder is returned in good condition.

Credit Account

An invoice will be sent to you after delivery, with payment due on the 20th of the following month. A trade deposit of HK$3,500.00 is required for a credit limit of HK$10,000.00 and must be paid on or before delivery of the first order.

The trade deposit may be increased later if the credit amount and/or cylinder holding is increased. The first month cylinder rental is charged on the first order or on an order with an add-on cylinder, and monthly rental will continue to be charged until the cylinder is returned.

The trade deposit will be refunded by cheque in about 4–8 weeks if the account is closed and all cylinders are returned in good condition.

Placing Orders

We will send you the eShop login details once you have completed the account opening procedures. You can place orders through our eShop (https://shop.linde.hk).

You can learn more about our delivery schedule in the Despatch & Delivery FAQs.

If you cannot find the product or service you need in our eShop, please contact +852.2372-2288 or email eshophko.lg.cn@linde.com.