Manage your cylinder holdings - FAQ

  • To place an empty-only order you can go to 'My Account', click on 'Cylinder Holdings' and enter your return quantities for your selected delivery address and proceed to checkout from there. Alternatively you can browse the catalogue and locate the product and create a return from there.
  • My holdings are wrong, what do I need to do to correct them?

  • Please contact our Customer Service Centre on +852.2372-2288, or email us using the contact enquiry form.
  • I have returned my cylinders, why am I still being charged?

  • Rentals are charged for a full calender month so you will still receive an invoice at the end of the month in which you returned the cylinders.Linde HKO's minimum cylinder rental period is one month. This means part month rentals will be charged as a full month. For example, a gas cylinder returned during May will be subject to a rental charge for the full month of May.
  • How do I report lost or stolen cylinders?

  • Please contact our Customer Service Centre on +852.2372-2288, or email us using the contact enquiry form.
  • Can I buy a cylinder from Linde HKO?

  • Linde HKO only supplies cylinders on a rental basis, enabling us to maintain cylinders with regular testing to ensure they are safe and fit for use. Additionally, any cylinder which does not meet our safety standards will be removed from circulation and safely disposed of.